Tag Archives: support
discover2015

Self service IT kiosks and vending machines could improve IT support satisfaction

HP was showing off some of its new ideas for IT support at HP Discover.  The idea behind internal initiatives were to improve overall IT services to its internal customers – its employees. One of the initiatives was setting up areas in offices similar to a genius bar in an Apple store where employees could bring their system […]

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Microsoft

Realizing the benefits of a Microsoft Premier support agreement

I do not normally get excited when talking about technical support but Microsoft Premier is different. The goal with having a Premier contract is that you will be more proactive, and try to locate and resolve issues before they become bigger problems. By purchasing this agreement you will also have access to an account manager […]

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hpracklogo

Stick to the recipe to keep ESXi on HP hardware cooking

Back in September, I blogged about a potential problem between HP’s September software bundle for ESXi and ProLiant Gen8 blade servers with Emulex CNA’s.  Long story short, the issue was caused by a mismatch of firmware between Virtual Connect and the Emulex CNA’s.  The mismatch was induced by me, as the administrator, not keeping all […]

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VMware Logo

Reload inaccessible or invalid VM’s with this PowerCLI one-liner

Can I let you in on a secret?  Although I blog to help others through my own experiences and troubleshooting, one of the other things I do is use my blog as my own personal knowledge base.  Once I’ve hit something, if I blog it, its there for me as much as you… One of […]

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Cloud Services Automation

Simplifying IT support and deployments with converged systems

All IT solutions will experience problems at some point in their life.  Supporting IT solutions is difficult, time-consuming and costly, but also a fact of life – a fact as a systems administrator I am thankful for.  It means, I have a job.  Problem solving skills are absolutely necessary, but all administrators need the expert […]

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Non-standard MSSQL port causes vCenter WebServices problems

After almost a year, I have had problems with the VMware WebServices (the Tomcat web apps packaged into vCenter server) not working properly.  At every upgrade, I have had issues where the apps that were “fixed” by support break again.  I knew I had to be doing something wrong.  I thought that vCenter was just […]

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Monitoring challenges moving critical systems in virtual infrastructure

Like many shops, we have finally attained buy-in from all our stakeholders for virtualization.  As a result, we’ve pushed more and more into our infrastructure.  And while VMware is the most datacenter ready solution for virtualization, it is not without its shortcomings — monitoring and visibility into the infrastructure being one of the biggest. While we were […]

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Path failures on ESX4 with HP storage

Since we began upgrading our clusters to ESX4, we have been having strange “failed physical path” messages in our vmkernel logs.  I don’t normally post unless I know the solution to a problem, but in this case, I’ll make an exception.  Our deployment has been delayed and plauged by the storage issues that I mentioned […]

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Broken iPhone, happy ending

Friday evening, at approximately 10pm, my iPhone fell and was badly injured. It’s face was cracked and looked terrible. Fortunately, it still responded and I could use it. Saturday, after checking, I was still under a long contract with AT&T, so no cheap replacement option there. I knew from reading, that Apple was offering screen […]

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Month of silence, because of a blade enclosure

The past month of my life has been spent dealing with the fall-out over a massive failure of our local blade enclosure.

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