Archive | Customer Service RSS feed for this section
FlexNetwork Architecture

Converging network with HP FlexFabric and FlexManagement

This week, we shine the spotlight on network convergence and management in the FlexNetwork portfolio, specifically the HP Virtual Connect FlexFabric modules and the Intelligent Management Control (IMC) software.  Networking is generally not my forte, so some of this is a stretch for me, but I use and understand Virtual Connect. FlexFabric is an implementation […]

4 Comments Continue Reading →

USAA to allow customers to deposit checks with iPhone

Yes, you read that correctly.  USAA Federal Savings Bank will soon be allowing many of its customers to deposit checks into their accounts using the iPhone and its camera, according to an article published in the New York Times.  For at least a year, the same bank has been allowing their customers, like myself, to […]

Leave a comment Continue Reading →

Huckabee talk about customer service

I found this YouTube video from Huckabee’s Fox News show and its his commentary on customer service.  I’ve said similiar things in my blog before on customer service.

Leave a comment Continue Reading →

USAA – the model of customer service

In light of HP’s crap support yesterday, today I thought I’d relay something more positive towards a company I admire. This time its not Apple. Its USAA – the United States Automobile Association. USAA is a bank/insurance/financial company which is a member’s only corporation serving active and former members of the armed forces and their […]

1 Comment Continue Reading →

HP’s complex products + HP support = fiasco

One of my most recent projects at HTC has been implementing our HP Bladesystem (not to be confused with a BladeCenter – that’s IBM’s product!). For the most part, its gone extremely smooth and the solution is fantastic for a sprawling datacenter. It really allows you to consolidate and concentrate your computing in the datacenter. […]

Leave a comment Continue Reading →